FAQ

1Can a user be blocked, and or deactivated?

Yes. Mentors can block any user, so can Mentees OpenOffice will deactivate any user that’s reported for inappropriate activity.

2Can I engage a Mentor off the platform

We recommend you keep everything on the platform as the system is tracking all the activity to better support all users.

3How many one on one sessions can I schedule?

As many as you need. It's ongoing, anytime you have a need, Link Up and collaborate with an Industry Expert of your choice. For Industry Experts host at least five one-on-one sessions to unlock group mastermind sessions.

4Why would Industry Experts sign up?

For three main reasons, one, they want to give back to pay it forward to upcoming entrepreneurs. Two, It allows them to monetize their knowledge and teach upcoming entrepreneurs micro-lessons. Three, it gives the Industry Expert access to great companies they may want to invest in.

5Should I already have an existing business to ask for support and or help?

No, you can still ask for help, even with just an idea. You can come on the platform just to learn and grow.

6How do I guarantee I can get a one on one session with an Industry expert?

Industry experts are required to host one-on-one sessions as part of giving back and helping upcoming entrepreneurs. We do not guarantee the industry expert will accept your request. We recommend you attend their group coaching sessions; they will see that on your profile when you request a one-on-one, and they are more likely to accept.

7How do I know I’m engaging an Industry Expert?

All Industry experts on OpenOffice are vetted and approved by OpenOffice.

8How does the OpenOffice App work?

Budding entrepreneurs, hustlers, and learners can engage Global Industry experts as coaches in live one-on-one sessions and in live subscription-based group classes at a fraction of the actual cost.

9Are the sessions timed?

All sessions are timed, with a specific date and start and end time, but Industry Experts can exceed the allotted time.

10Can a session be canceled?

Yes, sessions can be canceled and or rescheduled, and a reason is required. For any canceled session, users will get a 100% refund.

11Can I invite my friends to join a specific session?

Yes, you can invite your friends to specific sessions. The platform will send them a specific link to join.

12How do I easily manage my Group sessions?

Log into your account through the website where you will have more tools to manage your group sessions.